Customer Testimonials

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DealerRater Feb 15, 2024

Anthony Manning took great care to get up the car my daughter was looking for! His customer care is second to none - I would suggest Harbin and especially Anthony Manning to anyone looking for a new vehicle!

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DealerRater Feb 13, 2024

Jonathan Bradford is an amazing salesman to deal with, along with his crew Nick Atchley! They did most of the work before I got off work! He is extremely organized which made the process go by faster and smoother than any other place I've been with before. Let me also say, Jay Penney in the finance dept. was wonderful too, easy to talk to while you make big purchases. This team is professional and caring and I think they've made a life-long customer of me! Thank you, Harbin Ford for creating such a great atmosphere!

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DealerRater Feb 8, 2024

They made me feel at home. The salesman that helped us was quick and provided good customer service. We felt like if you need an automobile, you should visit Harbin Automotive! Don't waste your time with other automotive dealers.

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DealerRater Feb 6, 2024

Came in for service and it was fast and easy! Awesome service department. Highly recommend Harbin Service for everyone.

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DealerRater Dec 29, 2023

I purchased a lovely, low mileage used car in excellent condition. I drove 2 hours and it was worth it. I'll be back!

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DealerRater Dec 18, 2023

Great service didn't have to wait to long. Set up appointment went right in! Wi-fi was good!

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DealerRater Dec 17, 2023

They were great too work with. Very helpful and answered all of our questions with the best of their ability. I would absolutely recommend this dealership to everyone.

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DealerRater Dec 17, 2023

Great service - Brandon helped me get a deal on a new set of tires and Dylan got my through quickly on a follow-up visit.

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DealerRater Dec 16, 2023

Great service all around, I’ll check there first next time I buy a vehicle.

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DealerRater Dec 16, 2023

Everyone at Harbin ford has as super friendly,had a great experience buying our new Bronco heritage

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DealerRater Dec 16, 2023

They worked quickly to help me get the price I could work with. 100% recommend

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DealerRater Dec 15, 2023

I trust Harbin Ford! I have been coming for over 20 years for my service on my vehicles. They treat me right and work with me to give me the best service.

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DealerRater Dec 14, 2023

I got a good deal for the vehicle I purchased from Harbin. I am pleased with the attention to detail of the associates for finding the truck I was looking for.

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DealerRater Dec 13, 2023

They explained everything being done to my truck, They explained the warranty on the service and got me in and out in a timely manner.

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DealerRater Dec 12, 2023

Heather was very good. She had already had the cars out that I had asked about. The experience was very low-pressure, which I appreciate very much. Everyone from the finance guy to the manager was very personable and extremely helpful.

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DealerRater Dec 12, 2023

As far as the guidelines and service department, I like very well and get along with everyone, they're very friendly and always have met my needs

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DealerRater Dec 8, 2023

Awesome dealership! They were very, kind, and helpful for me and my new purchase. Really good experience!

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DealerRater Dec 4, 2023

Fast workers and great customer service! I was in and out in less than 30 minutes for my radio issue!

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DealerRater Dec 4, 2023

Harbin got our Bronco ordered and delivered when even the big dealer couldn’t. When we picked it up, 3 different salesmen showed us the features. I would send anyone to Harbin.

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DealerRater Dec 1, 2023

Mark was very excited to help. He was a pleasure to work with. Thank you

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DealerRater Dec 1, 2023

Great communications from Dylan and Craig Friendly and informative. Made the service as easy as possible. Thanks

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DealerRater Dec 1, 2023

Regina was Awesome!! She was very friendly professional and kept me updated on my truck!! Regina is the Bomb!!

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DealerRater Dec 1, 2023

Matt took the worry out of a replacement car purchase. He was kind, courteous, understanding and patient. I am thankful he met me in the parking lot.

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DealerRater Dec 1, 2023

Fantastic service! Everyone goes out of their way to make sure things go well The pick up service is so convenient!!

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DealerRater Dec 1, 2023

Great people to deal with, always so helpful. I definitely recommend Harbin for all your vehicle needs.

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DealerRater Nov 30, 2023

Dylan was very helpful and friendly. He answered all my questions about the service provided.

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DealerRater Nov 29, 2023

Traded in my 2018 F150 for a 2019 Dodge Ram Laramie. Daniel Sanders did a great job getting me the best deal. If I’m ever in the market for another vehicle, I will definitely be a return buyer.

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DealerRater Nov 28, 2023

The service was good, helpful and friendly. I had an appointment and they took my vehicle as soon as I arrived.

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DealerRater Nov 28, 2023

Very friendly staff! They answered all questions and concerns I had! Very smooth transaction! Very reasonable prices!

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DealerRater Nov 28, 2023

I love going to a dealership where people are smiling, laughing, and having fun! This is Harbin!

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DealerRater Nov 28, 2023

Daniel Sanders was great to work with. He earned five stars for sure! We came pre-approved/financed through our credit union. Finance/Dealer Paperwork guy was just going through the motions. He was not very professional and seemed like he was ready for us to leave the minute we walked into his office.

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DealerRater Nov 28, 2023

Went great everyone were professional and friendly would do business with you again Thank You

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DealerRater Nov 27, 2023

Best experience I've ever had buying vehicles! I'm a long time customer and will keep coming back when we have vehicle needs!

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DealerRater Nov 27, 2023

Great dealership knowledgeable, good fast service and clean. Would recommend this dealership. Had good experience

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DealerRater Nov 26, 2023

This is my second vehicle purchase from Harbin and Anthony. Smooth and easy car purchase. No pressure or hassle. NONE of the “let me talk to my manager” runarounds. Pleasure doing business at Harbin.

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DealerRater Nov 25, 2023

Very polite and helpful. They were prompt and on time picking up and delivering my car..

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DealerRater Nov 24, 2023

The service department was very busy so it took a little longer but the people were extremely nice and let me know of the progress. I received a very good deal on tires and the service was very good. I will definitely go back.

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DealerRater Nov 24, 2023

Harbin is great. I would recommend this dealership to anyone. Parts, sales, and service always do efficient work.

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DealerRater Nov 23, 2023

Brandon met me before I made it inside and took care of me. I left the van with him for servicing and it was ready when I returned. Service at Harbin QuickLane is very easy.

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DealerRater Nov 21, 2023

Mark, Nick, and the salesman who had owned a Bronco went out of their way to get us familiar with ours. Harbin was able to get out Bronco order submitted when even the biggest dealership couldn’t. Nick was tenacious in trying to expedite our order. We would definitely recommend Harbin automotive!

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DealerRater Nov 17, 2023

Very nice, sometimes seems to take longer than necessary, but courteous, thanks for the service

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DealerRater Nov 16, 2023

Have an Equinox for 8yrs now that is brought back to the dealership for any maintenance. Service center is very professional and efficient. Very easy to approach

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DealerRater Nov 15, 2023

If you google the phase "amazing customer service" then click images you will see a picture of Dylan Farmer. Dealing with Mr. Farmer is the equivalent of limiting out on open day of duck season. I once heard he was the Kobe Bryant of customer service, but now I believe it!!

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DealerRater Nov 13, 2023

Had the needed part in stock and installed it quickly while I waited. Great service!

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DealerRater Nov 12, 2023

Brandon is a good sales person should b saleing cars instead of servicing them ok

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DealerRater Nov 11, 2023

Look up my vehicle and knew what needed to be done. Kept me informed and no surprise costs.

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DealerRater Nov 11, 2023

They are very helpful. I will go back to this place again to purchase my next car.

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DealerRater Nov 10, 2023

Very pleased with all the help I received with the purchase of my new 2023 F150

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DealerRater Nov 10, 2023

The Salman was nice and there was no pressure love the car and everyone was friendly

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DealerRater Nov 9, 2023

Anthony and the finance guy (I don't see his photo below) were great to work with

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DealerRater Nov 3, 2023

Everything was great, best experience I've had at any car dealership. Was in and out and not pressured.

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DealerRater Nov 3, 2023

Very pleased with the guys I worked with. Nice friendly pleasant personality. Very knowledgeable about the cars, willing to help to get what we was looking for. Will advise friends and family to check out Harbin before going any where else.

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DealerRater Nov 3, 2023

Dylan Farmer is extremely knowledgeable and helpful, it is a delight to work with him. Everyone hates to hear that total at the end but his smiling face always makes that debit card swipe easier.

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DealerRater Nov 1, 2023

Troubleshooting was performed promptly and problem was identified. Dealership provided an estimate for repair. Repair was less than estimate. Part needed was obsolete from Ford, but dealership located correct replacement part from a third party. Procurement of part was about two months, but no problem, a loaner car was provided. Exceeded expectations.

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DealerRater Oct 31, 2023

I just recently purchased a 2019 VW Beetle via the internet and cannot say enough great things about the whole dealership and delivery service. I dealt primarily with Heather Duvall. She was awesome!!

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DealerRater Oct 31, 2023

Harbin should invest all their profits this year into a cloning machine and creat 10 more Dylan Farmers offering world class customer service to everyone!!! He is an exemplary employee and what every other Harbin employee should strive to imitate.

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DealerRater Oct 31, 2023

Servicing your new Ford couldnt be easier than with Harbin Fords Service Department. Picked up my new Ford, serviced the vehicle, and returned it ready to go. I highly recommend Harbin Ford.

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DealerRater Oct 28, 2023

Great place to buy a new vehicle these guys are pros and very customer focused. Will work hard to give you the best deal on new and used. Thank you Harbin Ford.

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DealerRater Oct 28, 2023

I can't speak for everyone at Harbin but Dylan Farmer is like a majestic wild stallion that they tamed to provide world class customers service. He is like Oprah, you get great customer service, you get great customer service, everyone get great customer service!!!!

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DealerRater Oct 28, 2023

Thank you for being so quick to want to right the wrongs and getting my car back up to par.

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DealerRater Oct 27, 2023

Amazing! Very understanding of my concerns and willing to work with me. Management and sales department.

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DealerRater Oct 25, 2023

Honest, helpful, friendly and willing to give me information needed to make the best choice in selection of a vehicle. It was very nice knowing they would help me through the process which eliminated alot of the stress in buying a car. I have high regards for the staff and sales people at Hardin Automotive.

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DealerRater Oct 24, 2023

Everyone at Harbin was very nice and friendly. My salesman Eric was very patient and made sure to give me space to make decisions. His partner Heather was also very accommodating and Bobby made sure to give me options when trying to decide on extended warranty. The entire transaction was very smooth and I never felt pressured. Highly recommended!

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DealerRater Oct 24, 2023

Easy to set up appointment online, greeted immediately and servicing was done in a timely manner. Very satisfied.

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DealerRater Oct 24, 2023

Great place to buy a vehicle. Mark was my salesman and he was super helpful. They had me in and out in little time so I’d recommend this place to anyone.

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DealerRater Oct 19, 2023

Brandon went above and beyond to help me. He is extremely helpful and friendly. You are lucky to have such a great employee. Thank you.

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DealerRater Oct 18, 2023

ALWAYS THERE FOR THE CUSTOMER HARBINS GOES THE EXTRA MILE GOT US IN AND OUT RIGHT ON TIME

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DealerRater Oct 18, 2023

I like the fact that the dealership comes to pick up the car for servicing. I also appreciate the dealership loaning me a car while my own car is being serviced. I am a little confused regarding a conversation about my breaks. I was told earlier in the year that I needed to have my breaks/breakpads changed. They were at a 4. I thought they put new back breakpads on this summer. When I sent my car in for servicing recently and asked about the back breakpads, they said both were fine. They are at a 6. I want to know ...

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DealerRater Oct 16, 2023

Daniel and the rest of the team were great not pushy.I like the serve Harbin provides.

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DealerRater Oct 14, 2023

We so enjoyed meeting Brandon Shelton and working with him. He was kind and very efficient. Which we appreciated.

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DealerRater Oct 14, 2023

The staff was friendly, knowledgeable, and helpful. They had just the car I wanted and worked with my schedule to test drive and purchase the car.

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DealerRater Oct 13, 2023

Everyone was very nice and they worked for the car on the one we wanted and it drives good too ! It’s good on gas mileage and all !

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DealerRater Oct 12, 2023

Great customer service! This was our second purchase in the last 2 years and we have been very pleased!

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DealerRater Oct 11, 2023

First Class As Always!!! From the service department to sales! I WILL NOT go to any other dealership!

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DealerRater Oct 11, 2023

Hate buying a car but Harbin Automotive made the experience nice. We were treated very kindly.

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DealerRater Oct 11, 2023

They were very nice and friendly and got my car in and out at a reasonable time.

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DealerRater Oct 6, 2023

Great with helping me on my tires I truly appreciate how I was treated as a customer.

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DealerRater Oct 4, 2023

Thanks for helping us get into two new cars, which we badly needed. We are very happy with them and with the service we received.

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DealerRater Oct 3, 2023

Thanks for working with me. It was fast and easy. I will be back again.

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DealerRater Oct 3, 2023

We appreciate the service that Harbin Automotive provides and the friendliness of the employees. Also, they are always a lot of fun.

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DealerRater Oct 2, 2023

Always greeted and nice.Service as you ask and usually informative. If you wait, usually about an hour and that is good.

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DealerRater Oct 1, 2023

Everyone was great! I found my car online,everything went quick and smooth I just had to go sign the paperwork

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DealerRater Oct 1, 2023

Everyone made the experience quick and easy. It was nice seeing everyone. My husband is enjoying his new car.

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DealerRater Oct 1, 2023

Harbin was great to work with for our first time car buying experience. The whole staff helped make us feel like they wanted our business. Mark was great to work with.

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DealerRater Sep 30, 2023

Devon worked extremely hard to find a solution to a problem. The dedication & pride in his work went far beyond my expectations.

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DealerRater Sep 28, 2023

You have a wonderful service department! We brought our car in for tires and the young man got us in and out quickly! Great service!

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DealerRater Sep 28, 2023

Getting my Ford bronco from Harbin was a great experience. The entire staff did a excellent job.

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DealerRater Sep 27, 2023

Quicklane service for my brakes was excellent. Appreciate the fast and affordable service that you provided.

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DealerRater Sep 27, 2023

Friendly and tries hard to be fast and efficient. Need more experience technicians to help

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DealerRater Sep 22, 2023

I drive from Huntsville for my oil change and service for years always treat me right

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Facebook Sep 22, 2022

2019 rav4 bought used from Harbin. They have performed all the service on it since purchase. Anyways professional, quality work. ALWAYS COMPLETED IN A TIMELY MANNER!!

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Facebook Sep 20, 2022

My husband and I had been looking for a while to find a used GMC Sierra with low mileage that wasn't marked up ridiculously high because of the demand for used vehicles right now. Harbin had the lowest price BY FAR compared to others in the state. We called ahead because it was an hour and a half drive. They had the vehicles we called about sitting there waiting for us. We came to an agreement about adding a bed liner to finalize the sale. Anthony Manning helped us every step of the way and was FANTASTIC! We drove ...

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Facebook Sep 1, 2022

They came thru in the end. wasn't happy at all when they sold the first car from under me while i was waiting for a reply from my bank. patrick was off and he didn't know anything abot it but the other sales man did and didn't even call to tell me

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Facebook Aug 6, 2022

Harbin Automotive is a great place to buy your next vehicle. They are friendly and really help to put you in a new or used vehicle.

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Facebook Aug 4, 2022

Jaden Huskey was very helpful and patient so appreciative of the help!!

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Facebook Jul 15, 2022

Matt Norris was amazing!!! helped us in every way he could would HIGHLY recommend him!!!!!!! thank you Matt

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Facebook Jul 1, 2022

Anthony Manning is great! Every buying process is smooth and simple.

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Facebook May 27, 2022

Great sales and service of my cars. would definitely recommend. everyone is so friendly and helpful.

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Facebook May 24, 2022

I love my 2021 Ford Escape. Matthew Norris did a great job for me. He is an awesome salesman.

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Facebook May 23, 2022

Ok so our 2022 F-250 had a trailer brake fault on our way to a dog show towing our 28 ft camper and was discovered at the main intersection on Highway 72 we pulled into the dealership in a panic as we were headed to east TN and our awesome truck wouldn’t detect the trailer so no brakes! Regina took us right in and pulled the Data from the truck and noted that there was a new TSB to reprogram the brake controller and fix the issue. In about 30min she handed me the keys and all fixed! We needed the 10k ...


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